May 18, 2024

Clicked on the “Form” and all I see is a white screen


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When I clicked on the form, it opens another tab and all I see is a white screen.

This is evidence that your computer is loading the form from your computer via the stored cookie it placed on your computer. Your browser has options to either load pages from the cookies stored on your computer or retrieve the most recent one from the website server. Why you may ask? It all has to do with speed. Loading from your computer is always faster than pulling it down from the server.

OK, now to resolve. While in this “white screen”, you need to hit CTL-F5, that is the the control key (has CTL on it) and depress Function key 5 (has F5 on it) and then release.?? (Ignore the dash, that is just how it is written).? This forces a reload of the page or document. The Adobe Form should reload in your browser window.

Additional Reading: How to Delete Cookies, Browsing History, and Temporary Files
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Category: Forms

← Clicked on the “Form” and all I see is a white screen